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  1. Object of the General Conditions of the online Store


The General Conditions are intended to regulate the terms and conditions of Vanessa Marques Cabacinha Azulejos de Fachada Online Store, based at Beco do Mexias Nº 1, 1100-349 Lisbon, Portugal, NIF nº 217681654, ,from know on called “AZULEJOS DE FACHADA ONLINE”.


The Service consists of providing, through the address, access to the Online Store which, in addition to providing information related to a set of products, allows the User, by electronic means, to order the products exposed, under the terms and conditions described here.

The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of one must have authorisation from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognising electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.


2. Product and Content Information

The "AZULEJOS DE FACHADA ONLINE" will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free resolution - see point 9).

The "AZULEJOS DE FACHADA ONLINE" will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes difficult to control by AZULEJOS DE FACHADA, such as human errors or incidents in the computer systems, it is not possible make available any of the products requested by the User. If any product is not available after placing the order, you will be notified, by email or by phone. At that time, you will be presented with the possibility to cancel the order with the respective refund, if you have already made the respective payment.

All information on prices, products, specifications, promotional actions and services can be changed at any time by AZULEJOS DE FACHADA.


3. Responsibilities


3.1 All products and services sold in the Online Store “AZULEJOS DE FACADA ONLINE” are in accordance with Portuguese Law.


3.2 The Store has the appropriate levels of security, however the “AZULEJOS DE FACHADA ONLINE” will not be responsible for any losses suffered by the User and/or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors out of your control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading (“download”) through the service of infected files or containing viruses or other properties that may affect the User's equipment. If for any reason of error in accessing the online store website "AZULEJOS DE FACADA ONLINE" it is impossible to provide the service, "AZULEJOS DE FACADA ONLINE" will not be responsible for any losses.

3.3 The consultations of data and information carried out within the scope of this Service, are presumed to have been carried out by the User, with “AZULEJOS DE FACADA ONLINE” declining any responsibility arising from the abusive or fraudulent use of the information obtained.


3.4 "AZULEJOS DE FACHADA ONLINE" will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to you as a fraud or serious fault.


3.5 "AZULEJOS DE FACADA ONLINE" is not responsible for the damages or damages resulting from the non-fulfilment or defective fulfilment of the Service when this is not directly or indirectly attributable as intent or serious fault, not being responsible, namely, for (i) errors, omissions or other inaccuracies regarding the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or (iv) for non-compliance or defective compliance that results the occurrence of situations of an extraordinary or unpredictable nature, outside the “AZULEJOS DE FACHADA ONLINE and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, insurrections civilian, governmental decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by "AZULEJOS DE FACHADA ONLINE that prevent or hinder the fulfilment of the assumed obligations.

3.6. “AZULEJOS DE FACHADA ONLINE” does not guarantee that:

i) the Service provided is uninterrupted, is secure, without errors or works in an infinite way;

ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfils any expectations of the User in relation to it;

iii) any material obtained in any way through the use of the Service is used at the User's own risk and risk, being solely responsible for any damage caused to his computer system and equipment or for any loss of data resulting from that operation.

iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.

3.7. The User accepts that “AZULEJOS DE FACHADA ONLINE” cannot in any way be held responsible for any damage, including, but not limited to, damage due to loss of profits, data, content, or any other losses (even if previously notified by the User about the possibility of the occurrence of such damages), resulting:

i) the use or impossibility of using the Service;

ii) the difficulty of obtaining any substitute for goods / services;

iii) unauthorised access or modification to personal databases


4. Consumer obligations

4.1. The user commits himself to:

i) Provide personal data and correct addresses;

ii) Not use false identities;

iii) Respect the order limits imposed.

4.2. If any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility lies with the User, and “AZULEJOS DE FACADA ONLINE” declines any responsibility. In the event that the consumer breaches any of these obligations, “AZULEJOS DE FACADA ONLINE” reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously by “AZULEJOS DE FACHADA ONLINE” the same User; and, also, not allowing the future access of the User to any or any services provided by “AZULEJOS DE FACHADA ONLINE”.

4.3. It is expressly forbidden to use the products and services acquired for commercial purposes, namely for the purpose of reselling goods, except when agreed by both parts.


5. Privacy and Protection of Personal Data

5.1. "AZULEJOS DE FACADA ONLINE" guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified in the order form as being mandatory, are indispensable for the provision of the Service by "AZULEJOS DE FACHADA ONLINE". The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the Service by "AZULEJOS DE FACADA ONLINE"


5.3. The User's personal data will be processed and stored and are intended to be used by "AZULEJOS DE FACHADA ONLINE" within the scope of the contractual and / or commercial relationship with the User and, in case of authorisation by the User, for the marketing.

5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose the use of them for the purposes provided for in the previous paragraph, for this purpose contacting the entity responsible for the processing of personal data to

5.5. The Internet is an open network, so the User's personal data, other personal information and all the content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorised third parties for the effect, and "AZULEJOS DE FACADA ONLINE" cannot be held responsible for such access and / or use.

6. Cancellation of orders

6.1 At the request of the User

The User will be able to cancel his order by asking “AZULEJOS DE FACADA ONLINE” through the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed. After its processing, “AZULEJOS DE FACADA ONLINE” will try to deliver it, but the User has the option of not accepting it.

For the purpose of cancellation the User must indicate the following data to the “TILES OF FACADE ONLINE”:

  1. a) Order number

  2. b) TIN with which you placed the order and delivery address

6.2 By decision of “ONLINE FACADE TILES”

"AZULEJOS DE FACADA ONLINE" reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. “AZULEJOS DE FACADA ONLINE” reserves the right not to process any order or refund, in the event of errors in the values ​​and / or characteristics of the products, when they arise from technical problems or errors outside the “AZULEJOS ONLINE FACADE ”.

7. Return (Right of withdrawal)

7.1. The User, in the case of being a consumer, can exercise the right of withdrawal without being required any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the property.

To exercise this right, the User may use the draft indicated below, and must indicate all his identification data, the subscribed service he intends to resolve and the subscription date. The communication must be made, by letter, through the return of the acquired asset, or by another appropriate and susceptible means of proof within the period defined above.

The consumer must, within 14 (fourteen) days from the date of the communication of the resolution, return the goods to the “TILES OF FACADE ONLINE” under the appropriate conditions of use.

Draft for free resolution form (you must complete and return this form only if you want to terminate the contract)

- For Facade Tiles by Vanessa Marques Cabacinha, Beco do Mexias Nº1, 1100-349 Lisbon, Portugal, NIF nº 217681654:

- By this communication / we communicate (*) that I am resolving / we have resolved (*) of my / our (*) purchase and sale contract relating to the following asset / for the provision of the following service (*) - Requested on (*) / received in (*) -

Name of the consumer (s) - Address of the consumer (s) - Signature of the consumer (s) (only if this form is notified on paper). (*) Strike out what does not apply.

The packaging must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document that proves the receipt of the product. The packaging and the indicated documents must be sent free of charge to the following address:

Facade Tiles

Beco do Mexias 1, 1100-349 Lisbon, Portugal

If the User chooses other forms of return, the respective shipping costs will be his responsibility.

7.2. Upon receipt of the return in the “TILES OF FACADE ONLINE” the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice). If you used a promotional discount code, that amount will not be refunded, that is, the refund will only be for the amount actually paid.

7.3. The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of payments by credit card and PayPal, these are credited to the respective accounts. In all other cases, when IBAN information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. Reimbursement is made up to 14 days after receipt of the free will resolution and receipt of the return of the asset.

7.4. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.

8. Manufacturing defect

8.1. In case of "manufacturing defect", that is, when defects are detected in the products, the User must return the Product, together with a copy of the invoice and the completed "Product Exchange / Return Request" form, within 30 consecutive days from the invoice date, to the following address:

Facade Tiles

Beco do Mexias 1, 1100-349 Lisbon, Portugal

If the User chooses other forms of return, the respective shipping costs will be his responsibility.

Note that "imperfection" is a characteristic of handcrafted products and will not be considered a manufacturing defect, if it is not to your liking, you have 14 days to return it in accordance with paragraph 7.

8.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that constitute it, in excellent condition.

8.3. In the absence of any of the elements mentioned above, or if any of the components are not in excellent condition, there will be no exchange, and the product will be sent back to the User.



9.1. All Products available in the Store are duly certified by the competent international entities.

9.2. Equipment and accessories have a warranty period, which, under legal terms, is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised by presenting the duly completed proof of purchase (invoice).

9.3. Products that have passed the period defined by the manufacturer or have defects caused by abnormal wear, weather, negligence or accidents, mishandling, infiltration of moisture / liquids, use of non-original accessories and interventions are considered out of warranty conditions.

9.4. If the equipment is damaged, and if it is covered by the warranty, the User can go to the Store with the respective proof of purchase and send an email to with an explanation of what happened.


10. Intellectual Property

10.1. The Store is a registered website and the Service provided by the website itself is the responsibility of “AZULEJOS DE FACADA ONLINE”.

10.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

10.3. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, by laws relating to industrial property and other property protection laws, therefore any use of such content may only occur under the express authorization of the respective owners.

10.4. The User undertakes to fully respect the rights referred to in the preceding paragraph, namely refraining from practicing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission or placement available to the public of such content or any other unauthorized acts which have as their object the same content.


11. Service Security Conditions

11.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and the rules for using the Service must also be observed, under penalty of the “AZULEJOS DE FACADA ONLINE” suspending or deactivating the Service under the terms set out in point 14.

11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users, and as such, subject to computer overloads, so that “AZULEJOS DE FACHADA ONLINE” does not guarantee the provision of the Service without interruptions , loss of information or delays.

11.3. “AZULEJOS DE FACADA ONLINE” does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside the “AZULEJOS DE FACHADA ONLINE” and which cannot be controlled).

11.4. In the event of interruption of the provision of the Service due to unforeseeable overload of the systems on which it is supported, “AZULEJOS DE FACADA ONLINE” undertakes to regularize its operation as soon as possible.


12. Suspension and deactivation of the Loja Service

12.1. Regardless of any prior or subsequent communication, "TILES ON FACADE ONLINE" may, at any time, and in its sole discretion, discontinue the provision of the Service and or part of the Service to one or all Users.

12.2. "AZULEJOS DE FACADA ONLINE" further reserves the right to suspend or immediately terminate access to the Service, in the following cases:

  1. a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

  2. b) When “AZULEJOS DE FACADA ONLINE” ceases access to the Store, upon prior notice 15 days prior to the date of termination.

12.3. The suspension or cessation of the Service by “AZULEJOS DE FACADA ONLINE”, under the terms of the previous numbers, regardless of the right of the User or third parties to any compensation or other compensation, and “AZULEJOS DE FACADA ONLINE” cannot be held responsible or otherwise. way, for any consequence resulting from the suspension, annulment, cancellation of the Service.

12.4. In the situations described above, "FACADE TILES ONLINE" will inform the User, previously so that he can, if he wishes, safeguard the contents of his order viewing area within 3 (three) working days from the sending of the order. e-mail or information availability on the main page of the Service.


13. Communications

13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact. .

13.2. The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, contact telephone number and or email address (“email”) indicated in the ordering process.

At any time, you can request not to receive these communications and / or notifications through the Contact Form or through the option of the option "Do not receive the Newsletter" registered in each Newsletter.


14. Technical Settings

14.1. Without prejudice to the provisions of the following number, “AZULEJOS DE FACADA ONLINE” may change the Service and / or the technical conditions for providing it, as well as the respective rules of use, and must disclose to the User such changes at least 15 days in advance. (fifteen days.

14.2. The version at all times in force of these General Conditions and its annexes is available on the website


15. Communications

15.1. Whenever “FACADE TILES ONLINE” deems it necessary or convenient to optimize the browsing experience and / or improve the connectivity conditions, it can remotely reformulate the network settings.

15.2. Without prejudice to the provisions of the following numbers, and bearing in mind the innovative nature of the Service and the technological developments to which it may be subject, the “ONLINE FACADE TILES” may change its technical settings whenever it proves convenient to adapt it to eventual technological developments.

15.3. "FACADE TILES ONLINE" does not guarantee, however, the User to carry out any upgrades or improvements in the Service.

15.4. Some upgrades or new features of the Service may be available only against payment from the User and / or subscription, by the same, of Specific Conditions of use.

16 ,. Claims

16.1. The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to the "AZULEJOS DE FACHADA ONLINE" of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

16.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of “AZULEJOS DE FACADA ONLINE” which must decide the complaint and notify the interested party within the maximum period thirty (30) days from the date of receipt.

  1. Applicable law

The Contract is governed by Portuguese law.

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